Shipping Policy

Our products will be shipped from our manufacturing plant located in Lingwu City, China.

Our major shipping providers are DHL, UPS and ePacket. International shipment are free most of the time unless specifically stated. 

You will receive products within 21 days from the date of online payment completion.

Upon completion of your order and online payment, you will receive an email notification from us confirming the shipping order with your purchase order number.

Within 3 to 5 days after your purchase, your products will be shipped and you will receive another notification from us on the shipment with tracking number.

If you would like to check on the delivery status anytime before the arrival of your order, you may visit our website, go to the page “Track Your Order”, insert your tracking number in the space provided and click the orange button “Track” to check on the delivery status.

For general enquiries or aftersales issues, please email to general.drcanines@hotmail.com

Alternatively, you may go to our page "Contact Us" and leave us your feedback message and valuable contact details.

We will acknowledge your email within 1 working day and respond accordingly.