Frequently Asked Questions

1. What makes the Dr. Canine’s branding different from other lingerie brands?

Answer: Dr. Canine’s is a proud plus size stylist for women bras.

We chose to focus on the demand of this under-served but elegant niche segment as there is a lack of choices and sense of belonging for plus size women in the bra market currently.

Our mission is to create a special brand of bra serving only the unique plus size women of this digital age.

2. What is the definition of “plus size” for Dr. Canine’s?

Answer: Dr. Canine’s define Plus Size as a band (under-bust) size of 40 inches and above across all bra cup sizes available.

3. Where is the origin for the products of Dr. Canine’s?

Answer: Our products will be shipped from our manufacturing plant located in Lingwu City, China.

4. Are there shipping charges?

Answer: International shipment are free most of the time unless specifically stated.

5. How long is the delivery time for Dr. Canine’s online purchase?

Answer: Upon completion of payment, you will receive your products within 21 days from the date of purchase and online payment completion.

6. How can I track my order after purchase and online payment completion?

Answer: Once the product is shipped, usually within 3 days after your purchase and payment, you will receive an email notification from us confirming the shipping status with shipment tracking number.

If you would like to check on the delivery status anytime before the arrival of your order, you may visit our website, go to the page “Track Your Order”, insert your tracking number in the space provided and click the orange button “Track” to check on the delivery status.

7. Who are the shipping providers?

Answer: Our major shipping providers are DHL, UPS and China Post.

8. Who should I contact for any aftersales issues or general enquiries?

Answer: For general enquiries or aftersales issues, please email to general.drcanines@hotmail.com

Alternatively, you may go to our page "Contact Us" and leave us your feedback message and valuable contact details.

We will acknowledge your email within 1 working day and respond accordingly.

9. What is the return policy of Dr. Canine's?

Answer: We allow return of products if there are defects at the time of receipt.

In such unfortunate incident, kindly take a clear 3 dimensions photos of the product and email to general.drcanines@hotmail.com with details of your order number within 2 days upon receipt of products.

We will acknowledge your return filing email within 1 working day and proceed with further assessment and investigation.

Once the return is approved, we will reply with the address of return.

A typical return assessment and approval process will take 3 - 7 working days.

For more information, please visit our page "Return or Refund" which can be found on the navigation menu bar.

10. What are the size parameters for Dr. Canine’s?

Answer: Dr. Canine’s plus size bras are following UK size parameter. There is a size reference table with measurement for you in the page "Fit Guidance". This page can be found on the navigation bar.

In each of the product page, there is a Size Chart with international conversion between different countries prepared for your reference.

Note: For other enquiries not being addressed in this FAQ section, please email to general.drcanines@hotmail.com or leave a message with your valuable contact details at our page "Contact Us".